Help and support.

When you start a trial or buy a plan you receive one invitation code per account. Open ikiru.it/app, choose Create account and enter your name, your email address, a password and the code. Each code works once.

Give each person one code. On the confirmation page you can download a PDF with every code and a QR that opens the sign-up page with the code already filled in. Each person creates their own account, with their own email address and password. You do not see their plans, tasks or notes.

Open the confirmation page again from your browser history: it stays available and shows which codes have been used. If you cannot find it, write to us from the email address you bought with and we will send the codes again.

In the browser, on a computer, a tablet or a phone. There is nothing to install. Log in on any device and your days are there.

The app is available in English, Spanish, French and German. You choose the language in Profile and settings. This website is in English and Spanish.

It is free for 7 days and needs no card. Before it ends you receive an email with a link to add a payment method. If you add one, your subscription starts when the trial ends, at USD 5.99 per account per month. If you do not, the trial simply ends and nothing is charged.

You pay USD 1.99 per account when the trial starts. After 7 days your subscription begins at USD 15.99 per account per month, unless you cancel before then.

By card, Apple Pay, Google Pay or Link, on a secure payment page run by Stripe. Depending on your country, other local payment methods may appear. We never see your full card number.

Payments are handled by Link, the checkout service of Stripe, which sells Ikiru on our behalf. Your receipt comes from Link, and your statement shows LINK.COM followed by our name.

Our prices do not include tax. The payment page calculates the tax that applies where you live and shows it before you pay.

Our prices are in US dollars. The payment page may offer to charge you in your local currency, and you choose there.

Receipts arrive by email from Link. You can see your purchases and change your payment method at link.com.

Yes. Write to us and we will change it for you.

In the app, open Profile and settings and choose Cancel subscription. The person who bought the plan is the one who can do this. You can also cancel at ikiru.it/cancel without logging in, or by writing to us. Your subscription ends when the period you have paid for ends, and you are not charged again.

No. Payments are not refunded, and when you cancel you keep your access until the end of the period you paid for. Every plan starts with a 7-day trial so you can decide before the monthly price is charged. If you were charged by mistake, for example twice, write to us and we will fix it.

If the period you paid for has not ended yet, open Profile and settings and choose Keep my subscription.

It is not deleted. If you want your account and your data deleted, write to us and we do it within 30 days.

In Profile and settings, enter your current password and the new one, then choose Change password.

Write to us from the email address of your account and we will help you set a new one.

Your name and photo: in Profile and settings. To change the email address of your account, write to us.

Yes. Export backup, in Profile and settings, downloads your days as a file. You can also ask us for a copy.

Write to us from the email address of your account. We delete or anonymize your content within 30 days, except what the law requires us to keep, such as billing records.

We only send them if you ticked the box. You can turn them off in Profile and settings, with the link in any of those emails, or by writing to us.

Hoshi is the assistant inside Ikiru. With IKIRU ULTRA AI it answers with artificial intelligence: it can look at your day with you, help you plan it and change your plan when you ask. Its built-in voice and text commands work on every plan.

Yes. Hoshi is an AI. Its answers can be inaccurate or incomplete, and it does not give medical, legal, financial or other professional advice. Check anything important.

IKIRU ULTRA AI includes 300 AI messages per account per month. If you use them all, the AI answers pause until your next month starts. The rest of Ikiru keeps working.

No. To answer you, your message and the parts of your plan Hoshi needs are sent to our AI provider, which may not use them to train its models. The Privacy Policy has the details.

Only you. If someone else paid for your account, for example your employer, they cannot see your plans, tasks, notes or conversations.

No. We do not sell personal information, we do not show ads and we do not track you across other websites.