This policy explains what personal information Ikiru collects, why, who receives it and what choices you have. The short version:
- We collect only what we need to run Ikiru: your account, your plans and your requests.
- We do not sell your information, we do not show ads and we do not track you across other websites.
- We do not use your content to train AI models.
- You can ask us for a copy of your information, to correct it or to delete it at any time: support@ikiru.it.
1. Who we are
Ikiru is operated by Texas Industrial Robotics and Automation LLC, a Texas limited liability company doing business as TEX-RA, 17350 State Highway 249, Suite 220, Houston, TX 77064, United States.
Privacy contact: support@ikiru.it
Ikiru is operated in the United States. If you use it from another country, your information is transferred to and processed in the United States.
2. The information we collect and why
| Information | What it includes | Why we use it | How long we keep it |
|---|---|---|---|
| Account | Name, email address, password (stored only in hashed form), profile picture if you add one, your day type and language settings | To create your account and let you log in | Until you close your account, then up to 30 days |
| Planning data | Tasks, notes, estimates, measured times, timeline, results and the IKIRU Performance Index | To give you the service | Until you delete it or close your account, then up to 30 days |
| Conversations with Hoshi | The messages you type or dictate, and Hoshi's answers. They are saved with the day they belong to | To answer you and show you the conversation again | Same as planning data |
| Sign-in and security | A session cookie, the time of failed login attempts for your email address | To keep you signed in and protect accounts against break-in attempts | Session: up to 60 days. Failed attempts: deleted at your next successful login |
| Invitation and plan requests | First and last name, email address, country, company, role, the plan and number of accounts you asked for, and for ENTERPRISE the size of your team | To review your request and contact you about it | Up to 24 months, or until you ask us to delete it |
| Payments | Name, email address, country, plan, amounts, payment status, card brand and last four digits. Our payment provider handles the card data; we never receive the full card number | To charge you, send receipts and keep our accounts | As long as tax and accounting law requires |
| Cancellation and refund requests | Name, email address, the plan concerned, the date and what you asked for | To carry out your request and keep a record of it | 3 years |
| Acceptance records | The version of the terms you accepted and when | To keep a record of the agreement | While the account exists, then 3 years |
| Messages you send us | Your email address and what you write to us | To answer you | Up to 24 months after the conversation ends |
| News and offers by email | Your name and email address, and when you agreed | To send you Ikiru news and offers, only if you ticked the box for it | Until you unsubscribe |
| Technical data | IP address, browser type, date and time, pages requested. Processed by our hosting provider to deliver the site and stop attacks | To run and protect the site | As set by the hosting provider, for a short period |
You do not have to give us this information, but without the account information we cannot provide Ikiru.
3. What we do not do
- We do not sell personal information and we do not share it for advertising.
- We do not show ads and we do not use advertising or analytics trackers.
- We do not make decisions about you by automated means that have legal or similarly significant effects. The IKIRU Performance Index is a calculation shown only to you.
- We do not use your content to train AI models.
- We do not create voiceprints or identify you by your voice.
4. Hoshi and artificial intelligence
Hoshi is an AI system. When you use it:
- AI answers. Your message and the parts of your plan needed to answer (such as tasks, times and a summary of recent days) are sent to our AI provider, Anthropic, which generates the answer. Under our agreement Anthropic acts on our behalf and may not use this content to train its models.
- Natural voice. If you turn it on, the text of Hoshi's answer is sent to our voice provider, ElevenLabs, to produce the audio. Your own voice is not sent to it.
- Speaking to Hoshi. Speech recognition is done by your browser. Depending on your browser, the audio may be sent to the browser maker (for example Google or Apple) to be turned into text, under that company's own privacy terms. We receive only the text. We do not receive or store the audio.
Please do not give Hoshi health details, passwords, payment details or personal information about other people.
5. Who receives your information
We use these service providers, which process information for us under contract:
| Provider | What for |
|---|---|
| Cloudflare, Inc. | Hosting, database, delivery and protection of the site |
| Anthropic, PBC | Hoshi's AI answers, only if you use them |
| ElevenLabs Inc. | Hoshi's natural voice, only if you turn it on |
| Stripe, Inc. and its affiliates | Payments, fraud prevention and taxes. For some purchases Stripe acts as the seller of record |
| Our email provider | Receiving and answering your messages, and sending news and offers to people who asked for them |
We may also disclose information when the law requires it, to establish or defend legal claims, or to a successor if the business is merged or sold. In that last case this policy continues to apply to your information.
If someone else bought your account, for example your employer, they do not get access to your plans, tasks, notes or conversations.
6. Your choices and rights
You can ask us to:
- tell you what information we hold about you and give you a copy;
- correct information that is wrong;
- delete your information or close your account;
- give you your information in a format you can take elsewhere.
We honor these requests from everyone, wherever you live. We do not sell personal information and we do not share it for cross-context behavioral advertising. We will not treat you differently for making a request. If we refuse a request you can appeal by answering our email, and we will review it again.
News and offers by email. We send them only if you ticked the box for it when you bought, created your account or changed it in your profile. Buying or using Ikiru does not depend on it. You can stop at any time: with the link in each of those emails, in your profile inside the app, or by writing to us.
How to ask. Write to support@ikiru.it from the email address of your account. We answer within 30 days. We may ask you to confirm your identity. Requests are free.
Browser signals. Ikiru does not track you across other websites, so there is no cross-site tracking to turn off when your browser sends a Do Not Track signal. We treat a Global Privacy Control signal as a request not to sell or share your information.
7. Cookies and browser storage
We use one cookie to keep you signed in, and we keep a few settings in your browser's local storage. We do not use advertising or analytics cookies, and no other company collects information about your activity across websites through Ikiru.
| Name | Kind | What it does | How long it stays |
|---|---|---|---|
| nf_session | Cookie set by ikiru.it | Keeps you signed in. Scripts cannot read it | 60 days, or until you log out |
| nf-lang | Local storage | Remembers the language you chose | Until you clear your browser data |
| nf-days-v1 | Local storage (app) | Keeps a copy of your days on your device so the app opens fast | Until you clear your browser data |
| nf-mode, nf-profile, nf-speak, nf-voice-lang, nf-hoshi-lang, nf-done-sound, nf-ai-float, nf-bud-hi | Local storage (app) | Your settings inside the app: day type, name and picture shown, voice and sound options, the position of the assistant | Until you clear your browser data |
| nf-api-key, nf-model | Local storage (app) | Only if you connect your own AI key in the app's advanced settings. The key stays on your device | Until you delete it in the app |
When you pay, the payment takes place on a page of our payment provider, Stripe, which sets its own cookies there to process the payment securely and prevent fraud.
You can delete or block cookies in your browser settings. If you block the sign-in cookie you will not be able to log in.
8. Security
We protect your information with encrypted connections, hashed passwords, sign-in cookies that scripts cannot read, and limited access to our systems. No system is perfectly secure. If a security breach puts your information at risk, we will tell you and the authorities as the law requires.
9. Children
Ikiru is for adults aged 18 or over. It is not directed to children and we do not knowingly collect their information. If you believe a child has given us personal information, write to us and we will delete it.
10. Changes to this policy
If we change this policy in a way that matters, we will tell you by email or inside the app before the change takes effect. The date at the top shows the latest version and the day it takes effect.
11. Contact
Texas Industrial Robotics and Automation LLC (doing business as TEX-RA)
17350 State Highway 249, Suite 220, Houston, TX 77064, United States
Email: support@ikiru.it